Privacy Policy

Last Updated: January 2025

1. Introduction

Xcel Services Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our recruitment, staffing, and accommodation services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, phone number, and postal address
• Resume/CV, educational background, and employment history
• Professional qualifications and certifications
• References and background check information
• National identification documents (for employment purposes)
• Bank account details (for payroll processing)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Match candidates with suitable job opportunities
• Process job applications and conduct background checks
• Manage staffing and payroll services
• Provide accommodation services
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our website and services

4. Information Sharing

We may share your information with:

• Prospective employers (with your consent)
• Background check providers
• Government agencies (as required by law)
• Service providers who assist in our operations

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Candidate records are typically retained for up to 5 years after last contact.

7. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for processing
• Lodge a complaint with the Data Protection Commission

8. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Xcel Services Ltd
Accra, Ghana
Email: office@xcelmrservices.com.gh
Phone: 024 738 6678